山东福大变压器有限公司

Service Support
Service Support
A national high-tech enterprise and double soft enterprise integrating R&D, manufacturing, sales and service

Service Support

Service philosophy

Excellent service accurate and fast

Service purposes

Customers always come first, innovation is always leading, service is never ending

Pledge

Whole-process service: From pre-sale to mid-sale to after-sale, the opportunity service implements the whole process.

All-weather service: provide services around the clock, service hotline: 86-0755-23245033

All-round service: After-sales service outlets covering the whole country, professional engineers are always ready to provide you with professional, rapid and reliable whole-hearted service. To provide customers with thoughtful and meticulous whole-hearted service.

Terms of Service

Through years of unremitting efforts to absorb foreign advanced after-sales service management and maintenance operation modes and mature experience, our company has established a complete after-sales service system, which can provide different modes of after-sales service according to different requirements of customers. On the premise of ensuring the safe and reliable operation of the equipment, the customer's investment cost can be minimized and the best economic benefits can be achieved.

1. Provide all-round maintenance during the contract warranty period. During this period, the company undertakes user training, maintenance, overhaul, targeted repairs, technical consulting services, and maintenance of related products. Except for all repair and replacement costs caused by natural wear or natural damage, such as nozzles, probes, etc.

2. 24-hour service call for repairs. After the after-sales service department receives the repair call, it will make a written registration and handle it quickly to ensure that customers have no worries. Give a reply within 2 hours; if it is necessary to send personnel to the scene to deal with it, the province and surrounding provinces and cities will arrive at the customer site within 24 hours. Other provinces and cities have 48-hour service in place.

3. No matter what the cause of the failure, the service personnel will solve the problem first, make the equipment return to normal use, meet the customer's use requirements, and customer satisfaction.

4. Provide lifetime free technical consulting services.

5. During the service life of the equipment, if the owner's equipment management personnel resign, etc., causing the replacement of management personnel, our company will provide free training for the newly replaced management personnel.